Supply Chain Customer Service Officer


Ferrero Scandinavia is part of the Ferrero Group, a global company privately owned by the Ferrero family. The company has grown from a small Italian confectionery shop in 1942 (which was officially founded in 1946) creating appealing products from local hazelnuts in its home town Alba to become the fourth largest confectionery manufacturer in the world. It produces famous market-leading brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, and Kinder Bueno®. Today, the Ferrero Group is present in 55 countries, and its products are sold in more than 170 countries. Read more:


Supply Chain Customer Service Officer to a company with Global reach – Ferrero

Are you looking for a new challenge as Supply Chain Customer Service Officer in an international environment? Would you like to become a member of a committed team working with premium products as Nutella® and Kinder Surprise®? Then we have the perfect job for you!

Ferrero offers you a position in the supply chain team being responsible for the Danish market and you will handle both operational tasks and projects related to your area of responsibilities. You will be based in Ferrero’s new Scandinavian office in Hyllie, Malmö.


Your tasks and responsibilities:

  • Handling and tracking orders from Ferrero’s customers
  • Managing customer complaints
  • Create and plan orders in the system and follow up on status to ensure stock reaches the customers
  • Actively drive the development of working methods and service in the area of responsibilities
  • Constantly improve sales team support through regular meetings
  • Engage in Supply Chain development initiatives


Your profile

You have some years of experience from a similar role. Bachelor’s Degree in Logistics or equivalent is preferred. You are fluent in English and have a working knowledge in Danish.  You have proficient MS Office skills and good knowledge of SAP.

You are a strong team player with a positive mind-set. You are service minded and enjoy working together with both internal and external stakeholders to reach your goals. You are a creative problem solver with a commercial spirit. You are customer focused and you can withstand high workloads.

This is a fulltime employment with a market competitive salary- and benefit package.

Please send your application in English.

In this recruitment, Ferrero collaborates with Standby Workteam. We recruit continuously and you are welcome to submit your application as soon as possible via the link. For more information about the position, please contact Anneli Nilsson, Standby Workteam, tel. 0708-772816 or Karin Dahlin, Standby Workteam, tel. 0733-763988. Welcome with your application!